Frequently Asked Questions
What is Sandals?
Sandals is a diverse collection of 12 of earth's most idyllic Luxury Included® resorts. Sandals is a uniquely romantic vacation for couples in love looking to get away from it all and to just be with each other. And because the best of everything is already included in simple up-front price, you'll get to be pampered like royalty without having to worry about the budget. Even the tips are already included!
Why can't I take the Kids?
Because we wanted to make your vacation as romantic and relaxing as possible, only couples may stay at Sandals. But we open our arms to welcome singles, friends, and families to our fabulous Beaches Resorts. Beaches, created by Sandals, includes all the fun, adventure, and luxury that families want most, elevating the family vacation to world-class standards.
Plan Coverage & Policy What's Included?
For only $99 per Adult ($109 from 12/21/07-01/02/08 and 01/02/08), you can purchase our comprehensive travel protection plan. This plan protects against cancellation penalties if the trip is cancelled for any reason prior to departure. Plus, it also covers trip interruption, baggage, medical expenses and other problems that may occur after departure.
- All meals, anytime snacks and fine dining
- Golf in Jamaica and St. Lucia
- Land sports
- Basic Wedding Package
- Exchange privileges
- Scuba diving (if certified)*
- Sailing, water sking, snorkeling & more
- Luxurious accommodations
- Airport transfers
* Certification card and dive log required.
What's NOT Included?
- Spa Treatments
- Golf Caddies (mandatory for golfers)
- Medical Assistance**
- Airport taxes may not be included
- Optional Tours
- Internet Access
- Gift Shop Items
- Phone Calls
- Scuba Certification or Refresher Courses
* Airport transfers are included. Transportation to other neighboring Sandals (within the same town) are also included.** Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary.
What is the dress code for the restaurants at night?
Resort CasualDress shorts or jeans are permitted. Swim wear must be dry and covered. No bare feet.Resort EveningDress pants for gentlemen. Shirts with sleeves and collar. Dress shoes.On most nights you will need to dress casually elegant or elegant. This all depends on the restaurants you wish to dine in. Many couples change into more comfortable clothing after dinner. None of our restaurants require a jacket to be worn.
Is nude sunbathing allowed at Sandals?
Sandals does not promote or advertise clothing optional or topless sunbathing. In the event a guest chooses to participate in this activity in more remote areas, the management will intervene only if it becomes disruptive to other guests. We welcome the opportunity to host you at one of our award winning resorts.
Is a visa required to travel to your resorts?
Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, effective January 23rd, 2007, all U.S. citizens returning from the Caribbean must have a valid U.S. passport in order to re-enter the U.S.For assistance with getting a new passport, or renewing, check out our Passport Information page. For citizens of other countries, please contact the airline you are traveling for information on entry / visa requirements.
Do I need to bring an electrical adapter?
110 volts, 50 cycles in Jamaica; 110 volts, 60 cycles in Antigua; 220 volts, 50 cycles in St. Lucia; and 120 volts, 60 cycles in the Bahamas. But don't worry about bringing your hair dryers; they're already provided in every room.
Can I make reservations for dining or onsite activities before I travel?
Reservations for dining (most restaurants don't require reservations), golf, scuba, water sports, tennis, etc. can only be made once you arrive at the resort.
Are beach towels provided by the resort?
Yes, beach towels are provided by the resort.
We are traveling with a couple of friends. Can we request adjoining rooms?
We accept requests for adjoining rooms and will always do our best to accommodate you and your friends. However we cannot guarantee that adjoining rooms will be available.
Do you have a nurse on property?
There is a Registered Nurse on the premises at every Sandals (except Sandals Inn) with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.
Can I drink the water?
Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is sold in the gift shop for at additional cost or available in Concierge Category rooms at no additional charge.
Should I get vaccinated before going?
Vaccinations are not necessary to any of the Caribbean countries where our resorts are located. However, we suggest that you speak to your doctor for more information and recommendation.
Can your resorts accommodate food allergies?
You can rest assured that we'll will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with you arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival.
How much cash should I carry?
Since everything is included and tipping is simply not allowed, you will not need any cash while on property. Our front desks will accept most major credit cards (MC, VISA and AMEX). We also accept traveler's checks. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash is not accepted at any of the revenue outlets.However, if you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.
How can I arrange tours outside the resort?
A variety of local tours are available at all our locations at additional cost. Reservations can be made at the resort's Tour Desk. Please inquire about this when you arrive.
How do I arrange transportation to the resort?
Your ultra all-inclusive package includes roundtrip airport transfers and arrangements are made by Sandals - no action on your part is required. Immediately outside of customs at the airport, you will find a Sandals Desk. A representative will lead you to the shuttle bus that will take you to the resort. Please note that transfers are to/from Sangster International Airport (Montego Bay) in Jamaica, Hewanorra International Airport, in Saint Lucia, Vc Bird International Airport in Antigua and Nassau International Airport in the Bahamas.